Delaware Health Information Network

Delaware Health Information Network ~ Proud Participant in Nat’l Health IT Week 2019

DOVER, Del.—September 19, 2019—As the First State’s official health information exchange, Delaware Health Information Network (DHIN) is proud to again participate in U.S. National Health IT Week (September 23 – 27). This annual week of action focuses on supporting healthy communities through the application of information and technology.

System-wide adoption of health information technology is critical to comprehensive healthcare reform, improving the quality of healthcare delivery, increasing patient safety, decreasing medical errors and strengthening the interaction between patients and healthcare providers.

Initiated in 2006 by the Healthcare Information and Management Systems Society (HIMSS), U.S. National Health IT Week has emerged as a landmark occasion for using health IT as part of the overall solution to improve America’s healthcare as a bipartisan, federally-led, market-driven initiative.

The week consists of events across the country, including U.S. National Health IT Week participants —market suppliers, provider organizations, payers, pharmaceutical/biotech companies, government agencies, industry/professional associations, research foundations and consumer protection groups— all working together to elevate the advantages of advancing health IT.

Working together with our growing coalition of stakeholders, DHIN is proud to play a part in healthcare transformation in the First State.

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About DHIN
DHIN, the Delaware Health Information Network was the first live, statewide health information exchange in the nation. Launched in 2007, today it serves all of Delaware’s acute care hospitals and nearly 100% of the state’s medical providers. More than 14,000,000 clinical results and reports are delivered through DHIN each year. There are over three million unique patients with results on DHIN, including patients from all 50 states. DHIN shares real-time clinical information to improve patient outcomes, eliminate the duplication of services and reduce the cost of healthcare. For more information about DHIN, visit www.DHIN.org or call 302-678-0220. Please also visit us on Facebook, LinkedIn, Twitter and Instagram (@DHIN_hie).

Quest Diagnostics Returns to Delaware Health Information Network

DOVER, Del.—August 26, 2019—Delaware Health Information Network (DHIN) and Quest Diagnostics (NYSE: DGX), the world’s leading provider of diagnostic information services, recently announced a new agreement which extends Quest’s participation as a data provider in Delaware, submitting lab results and clinical data to DHIN.

As a result of this agreement, Quest results will be made available to healthcare practitioners statewide through DHIN delivery channels and the Community Health Record’s searchable patient catalog, providing care providers with more actionable information to help improve patient outcomes. 

The first operational statewide health information exchange in the nation, DHIN provides an electronic network through which hospitals, physicians, laboratories and other clinical entities quickly and securely exchange clinical results and reports. Since its inception in 2007, DHIN has evolved to offer nearly twenty distinct services, in addition to results delivery, to the healthcare community.

Quest serves one in three adult Americans and half the physicians and hospitals in the United States.

“The DHIN-Quest connection solidifies the continuity of access to critical medical information relied upon by thousands of care providers and the patients they serve in Delaware and the surrounding region,” says Randy Farmer, Chief Operating Officer, DHIN. “DHIN is deeply appreciative for the continued engagement of our Quest colleagues and looks forward to working closely with Quest for many years to come.”

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About DHIN
DHIN, the Delaware Health Information Network was the first live, statewide health information exchange in the nation. Launched in 2007, today it serves all of Delaware’s acute care hospitals and nearly 100% of the state’s medical providers. More than 14,000,000 clinical results and reports are delivered through DHIN each year. There are over three million unique patients with results on DHIN, including patients from all 50 states. DHIN shares real-time clinical information to improve patient outcomes, eliminate the duplication of services and reduce the cost of healthcare. For more information about DHIN, visit www.DHIN.org or call 302-678-0220. Please also visit us on Facebook, LinkedIn, Twitter and Instagram (@DHIN_hie).

About Quest Diagnostics
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from a robust research and development program and the world’s largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. For more information, please visit www.QuestDiagnostics.com.

DHIN and LegalShield to Launch Innovative Fraud Protection Product

DOVER, DE  ̶  August 21, 2018  ̶  Delaware Health Information Network (DHIN) and LegalShield announced that the two companies have reached an agreement to build a unique identity theft protection product. They will couple DHIN’s Health Check Alert* with LegalShield’s IDShield, giving consumers in Delaware and the surrounding region peace of mind about the safety of their personal data and a one-stop shop to protect their health care and personal information.

Through DHIN’s Health Check Alert mobile messaging service, a subscriber receives a secure text message when a medical result has been delivered to his or her ordering physician, when a medical professional has accessed the subscriber’s medical record, or if the subscriber has been admitted to the emergency room or hospital. If the subscriber does not recognize an alert or encounter, he or she receives instructions to notify the appropriate party to point out the result or encounter.

The near-real time alert system is based on DHIN’s robust health information platform, which receives clinical results from all Delaware hospitals and commercial lab and radiology centers, as well as patient encounter information from nearly 100 hospitals in six states and the District of Columbia. Encounter alerts notify the subscriber of the delivery of information, along with the time, date and source of the information. No specific clinical information is included in the secure texts.

“With health records selling on the black market for reportedly up to fifty times more than financial information, Health Check Alert offers greater transparency into the sharing of a patient’s healthcare information,” explained Randy Farmer, DHIN’s chief operating officer. This unique identity theft product from the combined efforts of LegalShield, one of North America’s leading providers of affordable legal and identity theft plans, and DHIN will offer an added layer of protection for subscribers through an enhanced IDShield identity theft solution for individuals and families. 

“With more ways for criminals to obtain your personal information online—and more complex ways to cover their tracks—it’s more important than ever to protect consumers, and this partnership will help secure incredibly sensitive health information,” said Scott Grissom, VP, Product Leadership, Marketing & Sales. “IDShield is the only identity theft protection company armed with a team of dedicated, licensed private investigators to restore your identity. DHIN’s network and approach for near real-time alerts perfectly complements IDShield, creating a more comprehensive identity protection product.”

Subscribers will receive Health Check Alert and the full IDShield feature suite, including:

  • Court Record Monitoring
  • Credit Score Monitoring
  • Credit Score Tracker
  • Data Breach Notification
  • Emergency Assistance
  • Internet Monitoring
  • SSN Skip Trace
  • Social Media Monitoring
  • Password App
  • Payday Loan Monitoring

The combined product is slated to launch in 2019, initially available to residents of Delaware and Maryland, with planned near-term expansion to the border areas of other states and the District of Columbia. The two companies will also approach healthcare systems and insurance companies across the country, as this solution is expandable to other regions. The service can be offered in lieu of traditional credit bureau monitoring services, which are typically offered to consumers after their information has been compromised. Learn more at dhin24seven.org.

* A provisional patent has been issued on DHIN’s Health Check Alert product, from an application submitted in partnership with mPulse Mobile, the leading provider of mobile health engagement solutions. 

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About LegalShield
A pioneer in the democratization of affordable access to legal protection, LegalShield is one of North America’s leading providers of legal safeguards and protection against identity theft for individuals, families and small businesses. The 45-year-old company has more than 1,753,000 members that are covered by its legal and identity theft plans. IDShield provides identity theft protection to one million individuals. LegalShield and IDShield serve more than 141,000 businesses. Both legal and identity theft plans start for less than $25 per month.

LegalShield’s legal plans provide access to attorneys with an average of 22 years of experience in areas such as family matters, estate planning, financial and business issues, consumer protection, tax, real estate, benefits disputes and auto/driving issues. Unlike other legal plans or do-it-yourself websites, LegalShield has dedicated law firms in 50 states and four provinces in Canada that members can call for help without having to worry about high hourly rates.

IDShield provides identity monitoring and restoration services and is the only identity theft protection company armed with a team of licensed private investigators on call to restore a member’s identity. For more information, call press and corporate relations at 580-436-1234.

DHIN Welcomes 30th Data Sender, Limestone Open MRI and Imaging Center

DOVER, DE  ̶  May 17, 2018Delaware Health Information System (DHIN) is pleased to welcome Limestone Open MRI and Imaging Center as its newest data sender.

Imaging results from Limestone are now available to healthcare providers through DHIN’s Community Health Record (CHR) and delivered directly through the CHR inbox and auto print channels, as well as through participating electronic medical record connections. 

Patients using DHIN’s free personal health record, Health Check Connect, may also access their imaging results there. (Note that the ordering physician receives all results up to 84 hours prior to ensure he or she has the opportunity to follow up with the patient first.)

Randy Farmer, DHIN chief operating officer, said, “Partnerships with data senders like Limestone Open MRI and Imaging are key to DHIN’s ongoing efforts to provide a more complete patient record for Delaware’s medical community.”

Limestone Open MRI and Imaging Center Medical Director Tariq Quraishi, MD, cited the importance of the at-a-glance medical record DHIN provides, saying, “We are excited for our patients and referring physicians to now more easily access imaging reports through DHIN.”

To date, DHIN has partnered with 30 data senders, including hospitals, labs, radiology firms and other health information exchanges, to provide clinical results for more than 2.5 million patients.

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Governor Carney Signs Joint Resolution Honoring DHIN’s Work

DOVER, DE  ̶  May 4, 2018  ̶  A locally developed, nationally recognized health information exchange, Delaware Health Information Network (DHIN) was recently honored by Governor John Carney with the signing of a joint resolution.

Senate Concurrent Resolution 54, sponsored by State Senator Brian Bushweller and State Representative Trey Paradee, recognized DHIN as an exemplary model for public-private partnerships and as a growing health information technology organization based in Kent County.

Governor Carney, who served as a member of the Health Care Commission when DHIN was established, described DHIN as both a “tremendous success and incredible tool for the healthcare community in Delaware.”

Since 2007, DHIN has provided an electronic network through which hospitals, physicians, labs and other clinical entities quickly and securely exchange clinical results and reports. Over the past decade, DHIN has evolved to offer nearly 20 products and services to a wide customer base, including healthcare providers, hospitals, Delaware Department of Public Health, health insurers and consumers.

Christiana Care CIO and SVP, Innovation and Strategic Development Randy Gaboriault, who serves as DHIN’s board chair, highlighted the key role DHIN tools and services play in helping healthcare providers to monitor at-risk patients. It’s the value of these offerings, Dr. Jan Lee, DHIN CEO, explained, that have allowed the organization to be financially self-sustaining since 2012.

Senator Tom Carper, who served as Delaware’s governor when DHIN was created, has been a stalwart supporter of the HIE since its inception. “What is Delaware famous for?” he asked. “Starting the country and DHIN.”

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Vynca and Delaware Health Information Network Partner to Implement End-of-Life Medical Orders Registry

PALO ALTO, Calif. & DOVER, Del.—Aug. 1, 2017—Vynca, provider of sustainable advance care planning solutions, and Delaware Health Information Network (DHIN), the nation’s first statewide health information exchange, have established a partnership to facilitate the capture, storage and sharing of end-of-life medical orders across the care continuum.

Vynca offers a comprehensive software solution to capture, store, and access medical orders for Scope of Treatment forms, (e.g. POLST, MOLST) which are vital in ensuring that patients’ end-of-life wishes are met. The organizations will collaborate to create an electronic registry that provides a single source of advance care planning documentation instantly accessible online to authorized healthcare providers in any care setting. Work on the project commenced earlier this month, and the registry is expected to be operational by the end of the year.

“We are excited to support DHIN and its commitment to helping providers in Delaware to honor patients’ end-of-life choices,” said Maria Siambekos, Chief Executive Officer of Vynca. “The impact on patients and families when their wishes aren’t met can be devastating. We are hearing from an increasing number of healthcare organizations that this is a critical and highpriority issue. Vynca’s Advance Care Planning technology solution is flexible to support healthcare organizations across the care continuum to meet the needs of their patients at such an important time.”

End-of-life medical orders allow people with serious, life-limiting illnesses to document their care preferences. However, the lack of infrastructure to support and sustain an electronic registry can make it difficult for providers to find and access patients’ documents, especially during emergencies. In addition, patients’ end-of-life wishes are accurately documented only about 30 percent of the time,1 and about 25 percent of paper forms have an avoidable error that renders them unusable.2

Vynca‘s robust platform ensures that documentation truly reflects patient preferences, enabling best practices for advance care planning. Completed documents are easily accessible by multiple providers across a variety of care settings. The platform offers seamless provider workflow through electronic health record (EHR) integration, which eliminates redundant data entry, improves accuracy, and saves time.
Vynca and Delaware Health Information Network Partner to Implement End-of-Life Medical Orders Registry, page 2

“In an effort to close any gaps in making a patient’s end-of-life wishes known to his or her physician, the Delaware legislature earlier this year mandated these wishes be standardized through the Delaware Medical Orders for Scope of Treatment Act,” said Jan Lee, MD, Chief Executive Officer of DHIN. “DHIN is committed to partnering with the Goals of Care Delaware Steering Committee in making this critical information easily accessible to healthcare providers through Delaware’s Community Health Record.” 

About the Goals of Care Delaware Program Goals of Care Delaware (GoCD) is a program of the Delaware Academy of Medicine and the Delaware Public Health Association. The GoCD Steering Committee leads the Delaware Medical Orders for Scope of Treatment (DMOST) program.

About Vynca Vynca, based in Palo Alto, Calif., provides comprehensive advance care planning solutions that enable healthcare organizations to deliver consistent, high-quality end-of-life care. The company helps patients and healthcare providers have meaningful conversations about care preferences, document wishes accurately, and provide real-time access to this critical information throughout the care continuum. Vynca offers expertise in building state registries, having partnered with the Oregon POLST Registry. It also was selected as the technology vendor for the California POLST Registry Pilot. The system is customized to the needs of healthcare organizations and state agencies, and provides full EHR integration. For more information, visit www.vynca.org. Follow Vynca on Facebook and Twitter @VyncaHealth.

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References 1. Heyland D, Barwich D, Pichora D, et al. Failure to engage hospitalized elderly patients and their families in advance care planning. JAMA Intern Med. 2013;173(9):778–787. 2. Schmidt T. Oregon POLST Registry Annual Report. Oregon2013.

DHIN Announces HITRUST CSF Certification

First State’s Health Information Exchange Puts Safety First

DOVER, DE and CRANBURY, NJ  ̶  August 7, 2017 ̶  Delaware Health Information Network (DHIN) and BluePrint Healthcare IT announced that DHIN’s implemented systems* have earned Certified status for information security by HITRUST (Health Information Trust Alliance). DHIN is in a select group of health information exchanges in the nation to receive this important designation.

As the first operational statewide health information exchange (HIE), DHIN provides an electronic network through which hospitals, physicians, laboratories and other clinical entities quickly and securely exchange clinical results and reports.

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Delaware Health Information Network Launches Healthcare Tracking Tools for Consumers

New integrated marketing campaign supports consumer education

DOVER, DE – May 15, 2017 – Delaware Health Information Network (DHIN), one of the nation’s leading health information exchanges, is revolutionizing the healthcare market with a new consumer- facing program designed to empower patients across the state. Through new tools and information, the program will offer patients access to their medical information, as reported to DHIN, and shared between their medical providers.

“When you provide transparency, you reduce the stress people feel when making healthcare decisions,” said Randy Farmer, DHIN’s chief operating officer. “Our goal with this consumer-facing program is to bring patients closer to their health information.

“Ultimately,” he continued, “this is at the core of our mission to facilitate better healthcare by improving communication and access to information. We want to make people aware of who we are and where we fit into the overarching healthcare landscape all the way down to their own personal plan of care.”

Three Transparency Tools at Patients’ Fingertips
The newly launched program, which is supported by an extensive advertising and educational campaign, offers three consumer-based tools that can connect Delawareans with their personal healthcare information across a variety of platforms.

The Health Check Alert mobile messaging service will send a secure text message to advise a subscriber of several important items: that a medical result has been delivered to his or her doctor; that a medical professional has accessed the patient’s medical record; or that the subscriber has been admitted to the emergency room or hospital.

This free service will offer greater transparency of a patient’s healthcare information and may help to accelerate the identification of potentially fraudulent activity and abuse of health insurance information. It also helps improve care through better communication around patient care plans.

“Let’s say you receive a secure text with information about your lab results being ready, but you haven’t had lab work done,” Stacey Haddock Schiller, DHIN’s director of marketing said. “You and your medical practitioner can immediately identify and prevent another individual’s health information from affecting your personal plan of care down the road.”

DHIN promotes access to telemedicine service through MDLive. This online service provides around-the-clock access to a Delaware board-certified physician, whether at home, the office or on the go. Doctors speak with patients by phone or video chat to diagnose non-emergency medical conditions and prescribe treatment, as appropriate. The service is available for $14.95 a month for an individual or $17.95 per month for a family – less than the cost of an emergency room copay, in many cases.

Health Check Connect is the cornerstone of DHIN’s consumer engagement efforts. The personal health record (PHR) will help consumers access the same information that their medical caregivers see. Personal health information reported into DHIN’s Community Health Record – test results, doctors’ notes and imaging studies, for example – will be made available through a secure portal for a patient to see and to add to with prescription information, vital statistics and data from personal health trackers.

The PHR will be interactive: it can help patients chart their progress towards reaching health goals, allow for the secure exchange of messages with healthcare providers and provide a dashboard for at-a-glance health profiles.

Consumers can learn more about and soon register for any or all three products at DHIN’s new consumer-oriented website, www.DHIN24seven.org.

DHIN Launches Consumer Advertising Campaign
To introduce consumers to DHIN and its patient-facing tools, the organization launched an integrated marketing campaign earlier this spring. To showcase how DHIN creates better access to personal health information and patient engagement with healthcare professionals, a comprehensive advertising campaign consisting of television, radio, outdoor, print and digital advertising runs in all three counties.

The campaign, designed by a.s.a.p.r. Integrated Marketing, directs consumers to a new website, www.dhin24seven.org, which offers white board videos that explain how DHIN and its products work. It also further integrates DHIN’s accounts on Facebook, Twitter and LinkedIn, managed in conjunction with Four Dog Creative.

“The campaign is designed to bring complex and important topics in healthcare straight to consumers, giving them access to their records and promote understanding of how their information moves,” said Schiller. “The bright illustrations work to cut through the clutter and noise so that people are better informed. It’s all about empowerment.”

From Funding to Fruition
DHIN’s consumer facing program is one of several initiatives funded through a grant from the Office of the National Coordinator (ONC) for Health Information Technology. DHIN was one of a dozen organizations nationwide selected to receive funds to improve the critical sharing of healthcare data among previously unreached sectors of the population. The programs developed within DHIN’s framework will support the expansion of health information exchange technology, tools and services and ultimately enhance patient experience, reduce healthcare costs and improve healthcare. 

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Delaware Health Information Network Seeks Gold Standard of Data Security

Certified Assessor BluePrint Healthcare IT to Support HITRUST CSF Certification Process

Dover, DE and Cranbury, NJ  ̶  August 23, 2016 ̶  Delaware Health Information Network (DHIN) and BluePrint Healthcare IT jointly announced they will partner to achieve HITRUST (Health Information Trust Alliance) Certification for DHIN in accordance with the HITRUST Common Security Framework (CSF).

As the nation’s first operational statewide health information exchange (HIE), DHIN provides an electronic network through which hospitals, physicians, laboratories and other clinical entities quickly and securely exchange clinical results and reports. The organization joins a growing number of HIEs pursuing HITRUST certification to meet the highest standards of security, privacy and compliance.

With cyber threats and organized targeting of healthcare data on the rise, the HITRUST CSF has become the “gold standard” for measuring and certifying security management programs. Created by healthcare, technology, information security, privacy and compliance leaders, the CSF combines requirements from both existing federal and third-party standards and regulations.

“The sensitive nature of the information being shared makes its security paramount,” says Mark Jacobs, DHIN’s chief information officer. “Completing HITRUST Certification will give practitioners, payers and consumers added assurance that DHIN takes every precaution to protect the clinical information that flows through the exchange.”

In 2011, HITRUST released the first version of the CSF and BluePrint became the first 100% healthcare focused Certified Assessor. “We believed back then, as we do to this day, that a framework was needed in healthcare to establish a solid and clear foundation for a security management program,” said BluePrint President and CEO, Vikas Khosla. With a sole focus on the security programs of healthcare organizations, BluePrint provides practical, real-world, implementable solutions for the expanding number of HIEs, Business Associates and Health Systems pursuing HITRUST certification.

“Through our partnership with DHIN and other HIEs across the country, we see a great opportunity to form a collaborative of HIEs to share best practices, focused tools and lessons learned to collectively accelerate and streamline the certification process for all,” states Mark Ferrari, Chief Information Security Officer for BluePrint.

In ongoing efforts to provide added value, the Delaware Health Information Network and HIEs nationwide look to support solutions not only for healthcare providers but also payers. With most national payers now requiring a HITRUST certification to contract with business associates, ensuring the highest level of protection for HIE data is critical. And it provides patients and healthcare consumers with peace-of-mind that HITRUST certified organizations have made a significant commitment to ensuring privacy and security of their health records

DHIN expects to pass the rigorous HITRUST Certification by June 2017.

MedExpress Expands Collaboration with DHIN

First Walk-in Care Facility to Provide Data to the Delaware Health Information Network’s Community Health Record

Dover, DE — July 11, 2016 — MedExpress, a leading provider of walk-in care with five locations in Delaware, has gone live as a data provider with the Delaware Health Information Network (DHIN), making it the first walk-in care facility to submit patient information to the health information exchange.

As the nation’s first statewide health information exchange, DHIN is an electronic network for hospitals, physicians, medical providers, laboratories, radiology firms and others to safely exchange clinical results and reports. This data is securely stored in DHIN’s Community Health Record and shared as clinical care warrants.

While more than two-thirds of Delaware’s walk-in care facilities use DHIN, MedExpress is the only such data sender, delivering summary of care documents (C-CDAs) to DHIN’s Community Health Record.

Walk-in care facilities overall are playing an expanded role in healthcare. They are a convenient source for addressing urgent but non-emergent issues and can be a helpful alternative for patients when a visit to a primary care physician is not possible.

“Including information from MedExpress in DHIN’s patient catalogs will help to create a more complete Community Health Record,” according to Jan Lee, MD, chief executive officer, DHIN.

“We believe that coordinating and collaborating with other local health care providers will improve patient outcomes and help enhance people’s well-being and quality of life,” said Thomas LM Pangburn, MD, chief medical officer, MedExpress. “We are pleased to be the first walk-in care provider to share critical patient information with DHIN to support better continuity of care.”

MedExpress joins 24 other data senders, including hospitals, private radiology firms and independent labs, in submitting to DHIN. Maryland’s HIE, CRISP, also delivers admission, discharge and transfer summaries on Delaware residents to DHIN from all of its 44 acute care facilities, as do the District of Columbia’s six hospitals.

Testimonials

“I think it has saved a lot of money particularly for my practice. I’m not getting duplicate faxes sent to me and from other facilities and that’s been a huge resource in terms of time. My staff is not spending time on the phone trying to get results sent. Instead we can just log onto DHIN, verify the patient, and have access to all of that in less than 30 seconds.”

– Sherin Ibrahim-Howett, DO, Sleep and Internal Medicine – The Pearl Clinic

Delaware Health Information Network - Empowering Data-Driven Decisions

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