Delaware Health Information Network

Health Check Alert

What is Health Check Alert?  This service is provided free of charge by Delaware Health Information Network (DHIN), to help you connect better with your healthcare. This program is made possible through an arrangement between Delaware Medicaid and DHIN, Delaware’s State-sanctioned health information exchange.

This alert system will also help provide greater transparency as to your health information and may help accelerate the identification of fraudulent activity and abuse of your health insurance information. It can also help to improve care through better communication around patient care plans.

Which alerts will I receive? There are three types of alerts provided: 

  1. Medical Result Delivery
  2. Patient Catalog Access
  3. Hospital Encounter, Inpatient and Emergency Room Admissions

As all Delaware hospitals and most major labs and radiology firms participate in DHIN and use DHIN to deliver medical results to enrolled Delaware providers, the system will provide a text alert when a medical result has been delivered to your doctor.  The system will also provide an alert when your information has been accessed, printed or downloaded from the community health record. The 3rd alert type reflects an admission to an area hospital or emergency department.

What information is contained in a Health Check Alert? Typically, these alerts, which are presented as a secure text message on your phone, will contain basic information like the organization name, the nature of the activity and contact information if you have any questions. Please note, no clinical information will be provided in any Health Check Alert.

What do I do if I receive a Health Check Alert? You do not need to do anything if the information you receive looks right to you. However, you will be prompted to respond to the message if you do not recognize the lab delivery or the hospital encounter. 

What if I do not recognize the delivery of a lab result? The alert will contain information about the ordering practice. It is recommended that you contact that medical organization to get more information about this lab result and to let them know that you do not recall having this test completed. This may represent and innocent misunderstanding or something more serious. If you have any other questions, please contact your primary care physician. (Medicaid Patients may also consider contacting customer support at Delaware Medicaid.)

What if I do not recognize a practice or organization that has accessed my record? An alert indicating that a DHIN enrolled practice has accessed your catalog in the Community Health Record will reflect the name of the organization that accessed your record. We recommend that you ask to speak to the practice manager and inquire as to the reason why their practice has accessed your information. Chances are there is a clinical reason for this inquiry, such as a consult request from one of your doctors. If you do not feel the inquiry was for a legitimate care issue, please contact DHIN at 302-678-0220 so that the issue may be investigated further.

What if I do not recognize an alert indicating that I was admitted to an area hospital or emergency department? Please respond accordingly on the alert when prompted. This could indicate that there was a mistake in the registration process at the hospital or it may indicate someone else is using your medical insurance information. Non-Medicaid members may be wise to contact their insurance company.  All consumers should also contact the hospital mentioned in the alert.

Testimonials

“I think it has saved a lot of money particularly for my practice. I’m not getting duplicate faxes sent to me and from other facilities and that’s been a huge resource in terms of time. My staff is not spending time on the phone trying to get results sent. Instead we can just log onto DHIN, verify the patient, and have access to all of that in less than 30 seconds.”

– Sherin Ibrahim-Howett, DO, Sleep and Internal Medicine – The Pearl Clinic

Delaware Health Information Network - Empowering Data-Driven Decisions

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