Delaware Health Information Network

Community Health Record

CHR icon

A New Community Health Record is Here!

Please note that call volumes through DHIN’s Service Desk are higher than usual, and you may experience longer wait times by phone. We encourage you to use the self-service ticket function available in the CHR or submit a ticket through https://dhin.my.site.com/dhincustomerfacing.

Delaware Health Information Network (DHIN) has transitioned to a new Community Health Record: https://prodchr.dhin.net/account/login.

Please review the resources listed below for assistance logging in and using the new interface.

Items of note:

  • Administrative functionality is not yet available. If a user needs to be added or removed from your practice, please contact DHIN’s Service Desk or your Business Relationship Manager.
  • Multi-factor authentication is currently required upon each log in; post-deployment, this should be adjusted to once daily per user.
    • Some users experience an issue with receiving and employing MFA codes because their mobile devices aren’t automatically set to the correct date/time. Please follow these instructions to correct.
  • Searching by a common patient name may require an additional demographic identifier, such as date of birth, to call up the patient’s result.

If your practice or department would like a training session, please contact your Business Relationship Manager to schedule.

Related resources

The Community Health Record (CHR) is one of DHIN’s core services and it provides on demand access to 150M+ clinical results, Patient Demographics and Insurance Information for three million unique patients.

Instead of contacting individual facilities to obtain patient results, users of the Community Health Record have access to search for their patients and then view, print or download their results.

The Community Health Record includes data from all hospitals throughout Delaware and many of the stand-alone lab and radiology facilities.

For more information about the Community Health Record, please contact your Business Relationship Manager or contact the DHIN Service Desk by filling out this form or email servicedesk@dhin.org or call toll-free (833) 625-6700 or (302) 480-1770.

Testimonials

“I think it has saved a lot of money particularly for my practice. I’m not getting duplicate faxes sent to me and from other facilities and that’s been a huge resource in terms of time. My staff is not spending time on the phone trying to get results sent. Instead we can just log onto DHIN, verify the patient, and have access to all of that in less than 30 seconds.”

– Sherin Ibrahim-Howett, DO, Sleep and Internal Medicine – The Pearl Clinic

Delaware Health Information Network - Empowering Data-Driven Decisions

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