DHIN System Update Communications

Upgrade iconHints & Tips:  Printing from Google Chrome

Many of our users have found DHIN’s community health record to perform best when accessing through Google Chrome.  They receive fewer error messages and faster times for accessing patient results.  However, some practices have had problems printing from Google Chrome.  This problem is easily corrected. Just follow the below steps and you should have a much easier time printing results from Google Chrome:

  •  Click on the Tools Menu in Google Chrome and Click on Extensions.
  • Uncheck the Chrome PDF Viewer 
  • Restart your Internet Browser
 This change in settings will trigger a download of the document which can then be printed  Please note, a copy of the      document will be stored in the downloads folder for the work station and that should be managed as any other  electronic folder containing PHI is securely managed.   


Updated DHIN Environment

The new user interface features a fresh new look, with an intuitive design and an easier way to access patient information and results.  Go to  https://five.dhin.net to go directly to the log-in page for the new DHIN user interface or click one of the below links for tutorial videos on the new environment: Navigating The New DHIN.

Video 1: General Overview of the New DHIN – YouTube Direct Link
Video 1: General Overview of the New DHIN – (21MB direct download mp4 file)
Video 2: How to Access Additional Records (“Break Glass”) – YouTube Direct Link
Video 2: How to Access Additional Records (“Break Glass”) – (8MB direct download mp4 file

And because we know you’ll likely have questions as you familiarize yourself with the upgraded version, attached is a Quick Reference Guide to keep handy.

Finally, as reported previously, we continue to address issues associated with the comments section of LabCorp results and with Auto-print accounts.  Please see below if you need more details.  We hope you enjoy exploring the new DHIN user interface and the tool becomes an even more valuable resource to you and your patients.

LabCorp Results Comment Section: The previously reported issue impacting comments on manually printed results from LabCorp, was corrected on September 24th.  These comments, (fasting vs. non-fasting) have been available on manually printed results from LabCorp since this date.   

AutoPrint Account Resets:  Please click on the below link for instructions on how to reset your AutoPrint functionality. As always, feel free to contact the DHIN Helpdesk at 302-480-1770, or by e-mail at helpdesk@DHIN.org, or contact your DHIN relationship manager if you need additional support.

AutoPrint Uninstall and Reinstall Guide 9 10 15

Once ready to install the new AutoPrint Client, please follow this link and unzip the downloaded file using Windows’ RAR application.

We’ll continue to keep you updated through e-blasts and this section of the DHIN website. In the meantime, if you have any issues, you may call DHIN’s HelpDesk at (302) 480-1770 or email helpdesk@dhin.org.


“At Nanticoke, we believe that electronic medical records and health information networks are core quality initiatives and truly enhance patient quality of care and patient safety. We are extremely delighted to be a member of the Delaware Health Information Network.”

– Steven A. Rose, President and CEO – Nanticoke Memorial Hospital

Delaware Health Information Network - Better Communication for Better Healthcare

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